Frequently Asked Questions from Clients in Chandler, AZ

Not at all. People who ask for help know when they need it and have the courage to reach out. Everyone needs help now and then. In our work together, we’ll help you explore and identify your strengths and how to implement them to reduce the influence of the problems you are facing. 

It’s completely normal to feel uncertain about starting therapy, especially if it’s your first time. Our therapists will guide you through the process at a pace that feels comfortable for you. The first session is often focused on getting to know you, understanding your concerns, and setting goals together. What is The Difference Between Talking to You or My Best Friend or Family?

The difference is between someone who can do something, and someone who has the training and experience to do that same thing professionally. A mental health professional can help you approach your situation in a new way. They can also teach you new skills, show you different perspectives, listen to you without judgment or expectations, and help you listen to yourself.

Counseling is completely confidential. You won’t have to worry about others “knowing my business.” Also, if your situation provokes a great deal of negative emotion, and you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person, so you aren’t reminded of this difficult time in your life.

Medication can be effective, but it alone cannot solve all issues. Sometimes medication is needed in conjunction with counseling. Our work together is designed to explore and unpack the problems you are experiencing and expand on your strengths that can help you accomplish your personal goals.

Since each person has unique issues and goals for counseling, it will be different depending on the individual. We tailor our therapeutic approach to your specific needs.

Unfortunately, this is not possible to answer on a general FAQs page. Everyone’s circumstances are unique to them and the length of time counseling can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek counseling in the first place.

Progress in therapy looks different for everyone. Some clients notice changes quickly, such as improved mood or communication skills, while others experience gradual shifts over time. Regular check-ins with your therapist can help track your progress and adjust your approach as needed. Remember, growth is often a series of small, meaningful steps.

Yes, we provide secure telehealth sessions for clients who prefer the convenience and comfort of attending therapy from home. Telehealth is a great option for those with busy schedules, transportation challenges, or who live outside the immediate area.

Our virtual sessions follow the same professional standards as in-person visits, ensuring privacy, effectiveness, and personalized care. All you need is a stable internet connection and a private space to talk openly.

We offer therapy services for clients of various ages, from young children to older adults. Our therapists tailor their approach to meet the developmental needs of each client, so sessions are age-appropriate and effective.

For children and teens, we incorporate creative and engaging techniques such as play therapy and interactive activities.

For adults, we use evidence-based methods that address life’s challenges and transitions.

We are so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication will be crucial to your success.

Taking the first step toward improving your mental health can feel challenging, but you don’t have to do it alone. At Better Days Behavioral Health, we’re here to guide and support you through every stage of your journey. Contact us today to schedule your first session in Chandler, AZ. We look forward to working with you and answering any questions you may have. 

We use you information to:

• Respond to inquiries and appointment requests
• Communicate with you regarding services
• Coordinate care and services
• Process payments and insurance claims
• Improve our services and operations

We do not sell or rent your personal information to third parties.

By submitting your information, you consent to being contacted by phone, email, or other provided methods. You should avoid submitting highly sensitive personal or medical information through general website forms.

Information submitted through our website is used to respond to your request. Submission of information does not guarantee services or establish a client-provider relationship.

If you provide your phone number, you consent to receive text messages related to:

• Appointment scheduling and reminders
• Service-related communication

Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. We do not share or sell your phone number for marketing purposes.

We do not sell or rent your information. We may share information when necessary to:

• Coordinate care with authorized providers or professionals
• Process payments or insurance claims
• Comply with legal or regulatory requirements

We will not share your information for marketing purposes without your written consent. 

Because services may be provided in home or school settings:

• Information may be shared with caregivers or authorized individuals involved in care
• Information may be shared with schools or other providers when appropriate and authorized

We are not responsible for privacy risks outside of our control in home or community environments.

We take reasonable measures to protect your information.

• Information transmitted through our website is secured using standard encryption (e.g., HTTPS)
• Access to personal information is limited to authorized personnel
• Information is stored in secure systems

However, no method of transmission over the internet is completely secure.

You have the right to:

• Request access to your information
• Request corrections to inaccurate information
• Request deletion of your information, when applicable
• Opt out of communications

If you are a client, additional rights related to your health information may apply under HIPAA.

Better Days Behavioral Health complies with the Health Insurance Portability and Accountability Act (HIPAA) and maintains the privacy and security of protected health information.

A separate Notice of Privacy Practices may be provided to clients at the start of services.

Services may involve minors, but information is collected through parents or guardians. We do not knowingly collect data directly from children without consent.

We may use cookies to enhance your experience. You can adjust brower settings to manage cookies. 

We may use third-party services such as payment processors and analytics tools, which have their own privacy policies. 

We may update this Privacy Policy at any time. Updates will be posted on this page.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.